Protect yourself

Choosing an IT provider

Sometimes you might face technical problems with your devices which require an IT provider to resolve. Here's what to think about before choosing one.

5 min read

Why it matters

Some issues that you may face with your device may be more complex than others, and you may need some support from an IT provider.

An IT provider can also help diagnose issues with your device.

It is important to address technical problems, as some problems can indicate the presence of malware. 

The risks

It’s important to choose a reputable IT provider as you will need to give an IT service person access to your device—which could include access to your sensitive or personal data.

Never trust anyone online who tries to convince you your device has a problem. If you receive an unsolicited call from, typically, an overseas number hang up immediately.

Things to consider

  1. Consult with friends and whānau as they may be able to recommend a local IT provider they have used in the past.
  2. Ask the retailer you bought the device from. Many New Zealand retailers can offer IT support for the devices they sell or can recommend a reputable IT provider.
  3. Research local IT providers. It is best to find a local provider and meet them in person, if possible. Look for reviews on your preferred search engine to see what others have experienced when working with the provider. 

Before you hand over your device  

Be as clear as possible with the IT provider about the concerns or issues you need help with, for example:

  • I suspect my device has malware, and I need help scanning and removing it.
  • I would like help updating the security settings on my device to keep my information secure and private.

Before you take on any services, make sure you understand the cost, particularly if there are any on-going costs for services, such as subscriptions to antivirus software.

Be aware that by handing over your device to an IT provider, you may be giving them access to all the logged-in accounts on your device. The provider may also need to remove data on your device.

Before handing over your device you should:

  • Let them know if any data on the device needs to be backed up. Some providers will charge extra for backup services so make sure you are clear about what you need.
  • Get them to explain exactly what accounts or data they need access to, and why they need the access.