Get help
If you think you’ve been sent a phishing email, here’s what to do next.
If you haven’t done anything with the email
Delete it. You can also report it as spam or block it first to make sure you won't receive email from that sender again. If you haven't clicked on anything in the email, your system and personal information is safe.
If you gave out some personal or financial details
For any accounts you think may now be at risk:
- contact the service provider and ask what they can do to help
- change the account password – including any other accounts that use the same password – and turn on two-factor authentication if it's available.
How to create good passwords
Use two-factor authentication to protect your accounts
If you've provided:
Get a free credit check done. This will let you see if any accounts have been opened in your name. There are three main credit check companies in NZ, and you’ll have to contact all of them. You can ask to have your credit record corrected if there’s any suspicious activity on it.
How to get a credit report in NZ
Report the issue to CERT NZ
You can also report an online issue or security incident to us at CERT NZ.
Get help now